What should security personnel do if they are unsure about a situation?

When security personnel are unsure about a situation, seeking guidance from supervisors is the most appropriate and responsible action. Supervisors typically have more experience and a deeper understanding of protocol, policies, and the specific circumstances that may be at play. By consulting with a supervisor, security personnel can make better-informed decisions that prioritize safety and adhere to established guidelines.

Taking immediate action based on assumptions can lead to unintended consequences, particularly if the situation requires a nuanced response. Meanwhile, waiting for someone else to act may result in missed opportunities to deescalate a situation or respond effectively. Ignoring uncertainty can be dangerous, as it may lead to inaction or inadequate responses in critical moments. Thus, engaging with supervisors not only clarifies the course of action but also reinforces a culture of communication and teamwork within the security framework.