What should a security guard do if approached by the media regarding an incident?

In situations where a security guard is approached by the media regarding an incident, it is crucial for the guard to refer inquiries to a designated spokesperson or management. This is important for several reasons.

Firstly, security personnel may not have all the necessary information or the authority to disclose details concerning an incident. Designated spokespersons or management are typically trained to handle media inquiries and can provide accurate and authorized statements. This ensures that the information shared with the media is consistent and aligns with the organization's communications protocols.

Secondly, addressing media inquiries can be sensitive, especially if the incident involves legal issues, ongoing investigations, or sensitive information. Allowing trained personnel to handle media relations helps prevent the dissemination of misinformation and protects the integrity of any investigation or legal proceedings.

By directing the media to the appropriate contact, security guards can focus on their primary responsibilities of maintaining safety and security without becoming entangled in media relations, which could potentially divert their attention from critical duties.