What action can a security guard take if confronted with an aggressive individual?

Using de-escalation techniques and notifying law enforcement if necessary is a key response when a security guard is confronted with an aggressive individual. De-escalation tactics involve verbally calming the individual, using a non-threatening posture, and trying to understand the underlying issues driving the aggression. These techniques are crucial in preventing the situation from escalating further, ensuring the safety of both the guard and the aggressive individual.

Additionally, involving law enforcement is appropriate when the situation becomes too dangerous or when the individual's behavior poses a significant threat to safety. By alerting law enforcement, a security guard ensures that trained professionals can manage the situation effectively.

In contrast, initiating a physical confrontation can lead to unnecessary injury and legal repercussions, making it an inappropriate response. Ignoring the individual could escalate the aggression further or allow potential harm to occur. Reporting to a supervisor is important in many scenarios, but it does not replace the immediate need for de-escalation techniques when facing aggression directly.